Dr. Ekrem Civas

During my six-week inquiry period, the patient coordinator, Adilah, responses became increasingly abrupt and unhelpful. Specific concerns included: 1. Lack of Transparency: Promised package documentation and pricing tables were never delivered despite repeated requests 2. Inconsistent Follow-Up: Unannounced holiday closure extended beyond official dates without proactive patient notice, causing over one week of silence during critical planning stages. 3. Abrasive Tone: Replies often felt dismissive when clarifying essential surgical details such as transplant method, staff credentials, and emergency protocols. 4. Promises not delivered: When asking staff member on hearing back, they promised 6/16. However it’s been over that time frame and no communication. This pattern of communication undermines confidence in the clinic’s professionalism and raises doubts about post-operative support. Unlike my interactions with 10+ other Turkish clinics where coordinators responded promptly and courteously this experience suggests insufficient training or oversight of patient-facing staff. To address these concerns and enable informed decision-making, I recommend sharing this feedback directly with Dr. Civas and Dr. Akpınar to highlight specific breakdowns in patient coordination. 1. Designate a senior patient coordinator or another representative to provide clear, timely answers on procedure options (DHI vs. FUE), graft estimations, and staff qualifications . 2. Training to direct facing representative to communicate more effectively towards patients. I remain highly interested in proceeding with Civas & Akpınar based on their surgical expertise and one-patient-a-day policy, which aligns with my priorities for quality and individualized care. By addressing these communication lapses, the clinic can demonstrate its commitment to patient satisfaction and attract discerning international clients. I hope to hear from the doctor’s and see positive change to help their business including potential patients.

Desing of the ugly front line donor area destroyed. Positive points: density. Do not recommend

I went to Civas Hair Transplant Clinic after our communication. My appointment with Dr Civas was great. I met with all the staff at the clinic. They all work together and you feel surrounded by everyone. There goal is to make sure that you are comfortable. I had my hair transplant done with both doctors. The anaesthesia was a bit painful and the hair transplant is perfect. The Post Op is very important and this is why I stayed longer in Ankara for a follow up. I got my hair washed with nurses for free and met with both doctors. My experience with the clinic, the doctors as well as the staff is Fantastic. I recommend Civas Hair Transplant without Hesitation.

My appointment was set a little while ago at Dr. Civas’ clinic for hair treatment and transplant. I needed a hair treatment because my hair was getting thin due to stress. The consultation was okay, but the procedure was not worth the wait.

Dr. Civas made me feel very safe about my hair loss treatment. Even after the treatment, he was always prepared to answer any questions I still had. Overall, I’m very pleased with this clinic.